Service: We are a service industry and as such we clearly
understand that our success depends on how well we provide a service to
our customers; our Member florists, our Gift
Suppliers, our Corporate customers, our Affiliates and other Relay
Services. We are completely committed to fast, friendly and
professional service.
Simplicity: We want a no-fuss, no-hidden costs and a fair
system. Towards this goal we give 100% of the flower or gift value to
florist; no turnover fees are withheld as with the other relay services.
We charge a flat rate for every order covered entirely by the handling
fees paid by the customer.
Consultation: On matters of policy and of service, we survey the
Membership monthly to ensure that all Members have the opportunity to
guide the development of Petals and Grumleys and thereby better tailor
it to meet the needs of the Membership.
Support: We provide the Membership with Information and services
which can help members to increase their profits. Examples include
Selection Guides, pricing guidelines and cost benchmarks that you can
use to compare your business's performance with others.
Innovation: We are continuously testing new ideas with the our
Membership with a view to expanding your customer-base and reducing your
costs. For example, Petals was one of the first relay services to have
e-commerce capabilities on the Web for the benefit of both our consumers,
our florist-Members
and our corporate-Members.
Flexibility: We have built our relay service from the ground up
to incorporate flexible alternatives for our Members. You have a choice
of trading plans, payment plans and banking systems. We let you pick and
choose the ideal relay service for your business.
We offer you two methods of paying for orders that you
can buy from Petals and Grumleys. You can either use a credit
card or run an account with Petals or Grumleys.
In each case a monthly statement will be sent to you by our head office
which itemizes the official transactions for that month. This
Information can be presented in different formats, depending upon
whether multiple cost centers or departments are involved.
For clients with significant volumes, this monthly bill can be provided
in electronic format.
Petals Network and Grumleys also offer the staff of
corporate clients the opportunity to order at the discounted rate on
their own credit card for personal orders. For more Information about
this see
Staff Shopping. Staff orders are not provided to the corporate on the
monthly account.
