Frequently Asked Questions - Floral Relay Services
Questions regarding Petals Network Relay Service
Q. Who is Petals Network?
Petals Network is an international floral gift relay service company similar in operation to FTD/Interflora/Fleurop and Teleflora. Petals Network is based in Australia and was founded in 1992. Petals operates the Petals Worldwide Florist Network™ (PWW) which includes over 40,000 professional florists worldwide.
Petals Network is a real-time, online order clearinghouse available worldwide for the sending, receiving and tracking of floral gift orders.
Orders can placed through Petals Network for delivery to over 70 countries by local professional retail florist members and affiliates. Petals Network is an independent service available to all florists, regional relay services, affiliate organizations and corporate users. Click here for more information.
Q. Why should I join Petals Worldwide Florist Network?
- Extra revenue generated from new international orders.
- No membership or joining fees.
- Our system handles the orders, not you.
- Petals Network provides a comprehensive order and online messaging system.
- Orders can be sent 24/7.
- No additional software or expensive employee training is required.
- Same day floral delivery in Australia, New Zealand, Great Britain and the Republic of Ireland if sent before same day cut off times. See our terms and conditions.
- Next day delivery to over 70 countries.
- Access to over 20 000 quality assured florists around the world.
- Competitive international retrans fee of €4.
Q. What are the features of PWW?
Quality Control - We have over 18 years of experience in dealing with international floral order transmission. We realise how much success depends on all members' commitment to quality and service. We have a number of quality control programs to monitor member and customer complaints. To maintain a high level of quality and service, members with above average complain rates are suspended from the system.
Fair Trade - Our system is built on a fair trade basis. Any organisation is eligible to become a member. We try to guarantee for every order sent, we will return orders. This of course depends on the reputation of the organisation with Petals Network. Also, the number of suppliers in a country will depend on the number of inbound orders to that country.
Confidentiality - We do not provide information about members of the network to third parties unless required to by law. We do not sell, trade, rent or loan personal information about members or customers.
Pricing and Payment - We have a standardised commission structure based on the total value of the orders. For orders sent into the PWW system, you will be paid a percentage of the total value of the order (this includes flower value, delivery and any in-country relay fees.
You can transact in six different currencies which include USD, EURO, CAD, NZD, AUD and GBP.
Transmission Systems - We have a number of tailored systems to accommodate for any business.
Q. How do I join Petals Worldwide Florist Network?
Register your interest and Petals Network will be in contact with you as soon as possible.